An interview with Susan Mainzer

Susan Mainzer is a professional mediator and unbelievably gracious person. One gracious thing she did for Jim was consent to be his first "audio interviewee." Click below to listen to one of four parts of this interview (in MP3 format). (Let Jim know if this doesn't work on your system.)

Note: The files below are in the Real Media format. They download faster for listening.
If you'd rather have these files on a CD, so you can listen to them in the car, click here.

Part 1: 6:46

• Example of a mediation project with a business owner
• Do you ususually do this as a one time event, or is it part of a continuing relationship?
• Is there room for mediator if, say, an employee had been terminated and was considering legal action?
• Who would call you into that kind of situation, the employee or the employer?
• What kind of time do you spend on such a mediation project?

Part 2: 6:56

• Tells more about how much time is involved in a typical project and the kinds of things you might do.
• Are you really some kind of heavy-duty communications expert?
• Are you, are mediators, particularly sensitive to appearing neutral?
• Do you often get hired to help companies avoid needing mediation by offering training in self-mediation, communicating effectively, etc.?
• What is fun for you in mediation?

Part 3: 5:13

• Your marketing materials mention training in creativity. Where does that come in?
• Tell us about some of the training you do.
• Your brochure mentions strategic planning and vision building. What do you do there?

Part 4: 3:50

• Your brochure also mentions team building. What does a mediator do in that capacity?
• Which would you rather do, proactive training or hard-core mediation?

If you'd like to e-mail Susan, click here